Practical Challenges of Virtual Assistants and Voice Interfaces in Industrial Applications

Virtual assistant systems promise ubiquitous and simple access to information, applications and physical appliances. Their foundation on intent-oriented queries and support of natural language makes them an ideal tool for human-centric application. The general approach to build such systems as well as the main building blocks are well-understood and offered as off-the-shelf components. While there are prominent examples in the service sector, other sectors such as the manufacturing and process industries have nothing comparable. We investigate the practical challenges to build a virtual assistant using a representative and simplified case from the domain of knowledge retrieval. A qualitative study reveals two major obstacles: Firstly, a high level of expectations from users and, secondly, a disproportional amount of effort to get all details and having a robust system. Overall, implementing a virtual assistant for an industrial application is technical feasible, yet requires significant effort and understanding of the target audience

Prediction of Batch Processes Runtime Applying Dynamic Time Warping and Survival Analysis

AbstractBatch runs corresponding to the same recipe usually have different duration. The data collected by the sensors that equip batch production lines reflects this fact: time series with different lengths and unsynchronized events. Dynamic Time Warping (DTW) is an algorithm successfully used, in batch monitoring too, to synchronize and map to a standard time axis two series, an action called alignment. The online alignment of running batches, although interesting, gives no information on the remaining time frame of the batch, such as its total runtime, or time-to-end. We notice that this problem is similar to the one addressed by Survival Analysis (SA), a statistical technique of standard use in clinical studies to model time-to-event data. Machine Learning (ML) algorithms adapted to survival data exist, with increased predictive performance with respect to classical formulations. We apply a SA-ML-based system to the problem of predicting the time-to-end of a running batch, and show a new application of DTW. The information returned by openended DTW can be used to select relevant data samples for the SA-ML system, without negatively affecting the predictive performance and decreasing the computational cost with respect to the same SA-ML system that uses all the data available. We tested the system on a real-world dataset coming from a chemical plant